SurgSource Product Disclaimer

SurgSource offers new, pre-owned, refurbished, and surplus medical equipment and supplies. Products are sold in the condition described in their individual listings.

Unless otherwise stated, pre-owned and surplus equipment is sold AS IS, without warranty, to the extent permitted by law.

Product photographs, descriptions, specifications, and condition assessments are provided for informational purposes. Buyers are responsible for verifying product compatibility, functionality, and suitability before purchase and use.

Medical equipment may require professional inspection, biomedical testing, calibration, servicing, or certification before being placed into clinical use.

SurgSource does not guarantee that equipment is patient-ready unless expressly stated in writing. All equipment must be evaluated by qualified personnel before clinical use.

SurgSource is an independent reseller and is not affiliated with or endorsed by the original equipment manufacturers unless explicitly stated.

All sales are subject to SurgSource's Return & Refund Policy and applicable laws.

For product questions or additional information, contact customerservice@surgsource.org.

Effective Date: October 27, 2026

At SurgSource, we are committed to providing reliable, transparent, and professional shipping services for medical equipment purchased through our website. Due to the size, weight, value, and specialized handling requirements of medical equipment, shipping arrangements are determined individually for each order.

1. Shipping Locations

SurgSource offers equipment shipping throughout the continental United States. Shipping to Alaska, Hawaii, U.S. territories, and international destinations may be available upon request and is subject to additional charges, carrier availability, and applicable regulations.

2. Shipping Costs

Shipping costs are calculated separately from equipment purchase prices unless otherwise specified in the product listing or written quotation.

Shipping charges depend on several factors, including:

• Equipment dimensions and weight

• Delivery destination

• Packaging and crating requirements

• Freight carrier rates

• Insurance and declared equipment value

• Special handling or delivery requirements

All shipping charges must be approved by the customer before the order is dispatched.

SurgSource may arrange shipping through commercial freight carriers, specialized medical equipment transport providers, or standard parcel delivery services when appropriate.

Customers may also request to arrange shipping through their preferred carrier, subject to SurgSource approval.

3. Order Processing and Handling

Equipment orders are typically prepared for shipment within 3–7 business days following confirmation of payment and final shipping arrangements.

Larger equipment, specialized packaging, freight coordination, or custom crating may require additional preparation time.

Estimated shipping dates will be communicated to the customer before dispatch. Processing and delivery estimates are not guaranteed.

4. Freight Shipping and Large Equipment

Large medical equipment, including surgical generators, operating room equipment, medical carts, and other oversized items, may require freight transportation.

Depending on the equipment, shipments may require:

• Palletization or protective crating

• Liftgate delivery

• Commercial loading dock access

• Inside delivery services

• Specialized equipment handling

Customers are responsible for communicating any delivery restrictions or special requirements before shipment.

Additional charges resulting from inaccurate delivery information, unsuccessful delivery attempts, or requested delivery changes may be billed to the customer.

5. Local Pickup and Customer-Arranged Shipping

Local pickup may be available by appointment for eligible equipment.

Customers who prefer to arrange their own transportation must coordinate pickup with SurgSource in advance.

Equipment will not be released until payment has been confirmed and pickup arrangements have been approved.

Customers arranging their own transportation are responsible for carrier selection, transportation charges, and appropriate insurance coverage.

6. Packaging and Equipment Protection

SurgSource takes reasonable precautions to prepare equipment for safe transportation.

Packaging methods are selected based on the equipment's size, weight, condition, and handling requirements.

Whenever appropriate, equipment may be secured using protective wrapping, cushioning materials, pallets, or specialized shipping containers.

Original manufacturer packaging may not be available for pre-owned or refurbished equipment.

7. Shipping Insurance

Shipping insurance or declared-value coverage may be available depending on the carrier and equipment being transported.

Customers are encouraged to request appropriate transportation coverage for high-value medical equipment.

Insurance costs, coverage limitations, and applicable deductibles will be communicated when available.

Carrier liability and insurance coverage are subject to the terms of the selected transportation provider.

8. Delivery Inspection and Damage Claims

Customers should carefully inspect all equipment and packaging upon delivery.

If visible damage is identified:

1. Document the damage with photographs.

2. Note any visible damage on the carrier's delivery receipt before signing.

3. Retain all packaging materials.

4. Notify SurgSource within 48 hours of delivery.

5. Provide the order number, photographs, and a description of the damage.

Concealed damage should be reported as soon as it is discovered.

SurgSource will assist customers with applicable carrier claims when SurgSource arranged the shipment. Claim eligibility and deadlines are determined by the carrier's terms.

Reporting damage within 48 hours helps facilitate a timely investigation but does not eliminate any rights available under applicable law.

9. Delivery Delays

Delivery estimates are provided for planning purposes and are not guaranteed.

SurgSource is not responsible for delays caused by circumstances outside its reasonable control, including severe weather, carrier disruptions, transportation restrictions, or other unforeseen events.

We will make reasonable efforts to communicate significant shipping delays and assist customers in obtaining updated delivery information.

10. Equipment Installation and Setup

Unless expressly included in the product listing or purchase agreement, equipment purchases do not include:

• Installation or assembly

• Calibration

• Preventive maintenance

• Biomedical inspection

• Manufacturer certification

• Clinical validation or staff training

Customers are responsible for ensuring that purchased equipment is appropriately inspected, installed, tested, and approved for its intended use before being placed into clinical service.

11. Returns and Refused Shipments

Returns are subject to the SurgSource Return and Refund Policy and any product-specific sales terms.

Customers should not refuse delivery without first contacting SurgSource, except when necessary to document or prevent further damage.

Unauthorized delivery refusals, incorrect shipping information, or customer-requested shipment cancellations may result in additional transportation, storage, or handling charges where permitted by law and the applicable purchase agreement.

12. Contact Information

For shipping estimates, freight arrangements, delivery questions, or equipment transportation assistance, please contact:

SurgSourceMedical Equipment Sales & Healthcare Supply Chain Solutions

Email: customerservice@surgsource.orgWebsite: https://surgsource.org

Our team will assist with determining appropriate shipping arrangements based on the equipment and destination.

SurgSource reserves the right to update this policy as operational requirements, carrier services, or applicable regulations change. Shipping terms agreed upon in an individual sales contract or written quotation will take precedence where applicable.

SurgSource Return & Refund Policy

Effective Date: October 27, 2026

At SurgSource, we are committed to providing quality medical equipment, accurate product descriptions, and transparent purchasing terms.

All Sales Final

Due to the specialized nature of medical equipment, all equipment sales are final unless otherwise authorized by SurgSource or required by law.

Most pre-owned, refurbished, and surplus equipment is sold AS IS, without additional warranties unless expressly stated in writing.

Returns & Eligibility

Returns may be considered if equipment arrives damaged, an incorrect item is shipped, or the product materially differs from its advertised description.

Return requests must be submitted within 7 calendar days of delivery, except where otherwise required by law. All returns require prior written authorization.

Shipping Damage

Customers should inspect equipment upon delivery and report any damage within 48 hours whenever possible. Photographs and supporting documentation may be required.

Refunds & Fees

Approved refunds are generally processed within 10 business days after returned equipment is received and inspected.

Discretionary returns may be subject to a restocking fee of up to 20%, disclosed before return approval. Return shipping costs are generally the customer's responsibility unless the return results from a SurgSource error or applicable law requires otherwise.

Equipment Condition

Pre-owned equipment may require inspection, calibration, servicing, or certification before clinical use. Customers are responsible for verifying equipment suitability and compliance before use.

Contact Us

For return requests or questions, contact:

SurgSourceEmail: customerservice@surgsource.orgWebsite: https://surgsource.org

SurgSource reserves the right to update this policy. Nothing in this policy limits rights provided under applicable law.